Suzuki GB has launched a new 'Accident Aftercare Programme' in what it describes as an “industry-first” in a press release.
The new Accident Aftercare Programme from Suzuki is a free service for all Suzuki customers which covers motorcycles and other two-wheelers of all ages.
Suzuki says in a press release that the programme “aims to make dealing with the aftermath of an accident or theft as smooth and as pain-free as possible.”
The press release continues, saying “The programme provides riders with a single point of contact and will handle everything from liaising with insurance providers and recovery of the motorbike, right through to the repair at an authorised Suzuki dealership using only Suzuki Genuine Parts.”
To take advantage of the new Accident Aftercare Programme, Suzuki owners do not even need to sign-up, and the service is valid regardless of the owner’s insurance provider.
Suzuki GB has set up Suzuki First which is a new call centre dedicated to the new Accident Aftercare Programme that is available 24 hours a day. “From there,” Suzuki says, “the entire claims process, recovery, and repair, will be handled on the owner’s behalf. Suzuki First will also be there if the motorcycle is stolen.”
Jacob Lewis, Suzuki GB’s customer retention manager, said: “We pride ourselves on our level of aftersales care at Suzuki, and I think our customers will agree we put a great deal of effort into things like our Suzuki Service Promise and our Vintage Parts Programme.
“Now, we’re really pleased to be able to further demonstrate our commitment to Suzuki owners with the Suzuki Accident Aftercare programme.
"Sometimes accidents happen and we know how stressful it is managing the fallout, arranging recovery and dealing with insurance companies.
“We aim to make this process as easy as it can be, by handling everything on the owner’s behalf. Not only that, by managing the process we can ensure that their Suzuki is repaired to the highest possible standard, using Suzuki Genuine Parts and by fully trained and experienced Suzuki technicians. And best of all it is completely free, there is no charge to the owner. All they need to do is call Suzuki First and we’ll take it from there.”
You can find out more information on the Suzuki Accident Aftercare Programme on its dedicated webpage.
Source: Suzuki.
